The True Benefit of Customer Service

Recently I took a family trip to Jamaica. I decided to stay at the Breezes hotel in Trelawney for some much needed R&R. However, when I arrived I was not impressed by the appearance of the hotel at all. It looked a bit run down. Areas needed to be painted over, design was kinda lacking your basic aesthetics… It definitely did not look anything like the ads (Damn Photoshop got me again). However, one thing that remained constant was the Hotels customer service. The staff was absolutely exceptional. They were very helpful, courteous and positive. They truly made my experience worthwhile.  The staff turned what from appearances should have been a 2 star hotel at best into a 5 star experience. I came in disappointed and left feeling like a was leaving home. Amazing turnaround!!! I was definitely reminded of key customer service points useful for any business:

- Have pride in your work always

- Positivity is always key

- Make your customers experience unforgettable

- Have fun in what you are doing

-Always be helpful and informative with clients

Great Luck to you

Teronie J Donaldson

8 Great Business Tips

1. Figure out what you’re so passionate about that you’d be happy doing it for years, even if you never made any money from it. That’s what you should be doing right now.

2. Always be true to yourself. Integrity and your Values are Priceless.

3. Don’t network. Focus on building real relationships and friendships where the relationship itself is its own reward, instead of trying to get something out of the relationship to benefit your business or yourself.

4. Get ready for rejection. Failure is one of life’s great teachers.

5. Successful people do all the things unsuccessful people don’t want to do.

6. Don’t lie, cheat or steal for one penny or one dollar — ever. It says a lot about your character.

7. Business with negative/bad people is always bad business.

8. Cherish your most important relationships. Have that balance with your Family always – after all as George Bernard Shaw once said “a happy family is but an earlier heaven”

 

By: Teronie J. Donaldson

3 Great ways your Business can give this holiday

Tis the time of year of reflection and giving. Year ends always has some sort of sentiment. On one hand you realize that you are getting older, on the other hand you look back on the year full of tumultuous changes and challenges. The ups and downs and lessons learned. As you keep your eyes on the future but reflect on the past business decisions. The excitement and trepidation of what will be. One great way to help your business now and always is to GIVE.

Personally I believe that one should give/donate as often as possible, however that is up to each individuals’ personal discretion. Fortunately though, people feel especially jovial during these Christmas times. So with that said… some really great ways to give back would be to volunteer your services through your business, mentoring or cash.

Volunteering your services is a great way to help someone else solve a potential problems that they may have been facing. Plus you can gain a new client(s).

Mentoring. There is always need for a mentor. Maybe someone wants to develop their business or needs direction (we all do). Being their mentor or providing advice for them may put them that much closer to starting their own business. Benefit for you is that you did good for that person and helped the economy (if their business takes off).

Cash. Cash is always king. Giving a donation is always very useful. Think of the times when someone gave you cold hard cash. You always found some creative way to use it. In cases of donations to charities people really need that cash to get things going to help masses of people. Benefit to you is that you can claim it as a tax write off.

These are all win, win scenarios. So please feel free to practice them

as always Great Luck to you!

By: Teronie J. Donaldson

(P.S. – Here is my personal acronym for GIVE  -Generous Individuals Various Efforts –  feel free to use it.)

The Seven C’s of Self-Control

The Seven C’s of Self-Control (from “Seeds of Greatness by Denis Waitley”)
1. We control the clock.

Yes we do. Although it always runs, we can use it as we choose. We can choose how long we work, how long we play, how long we rest, how long we worry, and how long we procrastinate. We can’t always set our work schedule, but we can in the long run. We can change. To control the clock better – get up a half hour earlier and decide what you are going to do with the day that is profitable to you and those close to you. Make phone calls at certain times, allow incoming calls at certain times, be available for meetings at certain times, handle each piece of correspondence just once and delegate all work that can’t stand up to the test of “Is this the best use of my time right now?”

2. We control our concepts.

We control our thoughts and creative imaginations. We need to remember that imagination, with simulation, leads to realization. Ask the POWs if anyone could control the previews of coming attractions.

3. We control our contacts.

We can’t select all the people we’d like to work with and be with; but we control whom we spend most of our time with and we can meet new people. We can change our environments and seek out successful role models to learn from and share with.

4. We control our communication.

We are in charge of what we say and how we say it. Realizing that nothing is learned while we talk, much of our communication is listening, observing, and qualifying. When we communication (you and I) we are prepare to deliver a message that will offer value and mutual understanding on the part of the receiver.

5. We control our commitments.

We choose which Concepts, contacts, and communications warrant the most attention and effort. We are responsible for which of them become contractual, with priorities and deadlines. We create our own track to run on – slow, medium, or fast – in our commitment.

6. We control our causes.

With our concepts, contacts and commitments, we set our long-range goals in life, which become our causes, the things we are most identified with by others. You and I have worthy causes and a game plan for life, which gives us confidence and courage.

7. We control our concerns.

Most people react emotionally to everything they interpret as a threat to their self-worth. Because you and I have a creative self-image and a deep-down inside feeling of self-worth, regardless of what’s going on around us – we respond, rather than react – using left-brain logic combined with right brain intuition. And our responses usually are constructive. What concerns us most is the joy of living.

By Denis Waitley (on pgs 90-91 *very wonderful book to own)

4 ways to develop great work ethic

Have your purpose to your task

Lets say you have a major project to be done. The best step is to define what the purpose or end result is. Best selling author Steven Covey in his book 7 Habits of Highly Effective People, mentions this as begin with the end in mind. Once you do this it focuses you on what needs to be done to complete your task. Its the same with the military, there is always an end point with a mission so that when you achieve your goal you stop and move on to the next one.

Stay Focused on you task

Staying focused means being present in the moment at all times. Being in the present keeps all your senses alert. It attunes you to find solutions to problems that you wouldn’t have noticed had you been daydreaming or multi-tasking. Think of beavers. They stay focused on gathering wood all day till they build their dams.

Work Hard 

People always respect the person that shows up to work hard. They always set a great example. Put your nose to the grind stone and go at it. Here is a great video link on Will Smith talking about work ethic (great interview piece)

http://youtu.be/IJKIgtCpwvg

Do your absolute best you can do

Do what you can do. Once you do your absolute best that you can do you can walk away feeling accomplished whether the task your were on was successful or not.

Great Luck to you

By: Teronie J. Donaldson